Returns and Refunds Policy

This Returns and Refunds Policy explains how Cornwall Prints handles returns, refunds, damaged items and order issues.

Cornwall Prints is a small independent print business based in North Cornwall. All prints, framed prints and canvas products are produced to order. Each order is made after purchase in the size, format and finish selected by the customer.

Because each item is printed to order and production costs are incurred for each order, we do not accept voluntary change-of-mind returns or refunds once an order has entered production, unless required by law.

This policy does not affect your statutory rights.

Change-of-mind returns

We do not accept returns or refunds for change of mind, including where:

You no longer want the item
You ordered the wrong size
You selected the wrong border, frame or canvas option
You changed your mind after placing the order
The item does not suit your room, frame, wall colour or personal preference
You expected a different crop, scale or finish but received the product as described and ordered

All product options should be checked carefully before placing your order.

Cancelling an order

If you need to cancel an order, contact us as soon as possible at support@cornwallprints.com

If production has not yet started, we may be able to cancel and refund the order.

If production has already started, or the item has already been printed, framed, packed or dispatched, cancellation may no longer be possible because costs have already been incurred.

Damaged, faulty or incorrect items

If your item arrives damaged, faulty or incorrect, contact us within 48 hours of delivery.

Please email support@cornwallprints.com and include:

Your order number
A clear description of the issue
Photos of the item
Photos of the packaging, if damaged
Photos of the delivery label, if relevant

We will review the issue and may ask for further information.

If we confirm that the item is damaged, faulty or incorrect, we will offer a suitable resolution. This may include a replacement, repair, reprint or refund, depending on the issue.

Items damaged after delivery

We cannot refund or replace items that are damaged after delivery because of handling, storage, framing, hanging, moisture, heat, sunlight, accidental damage or misuse.

Please handle prints carefully and avoid touching the printed surface.

Colour and display differences

We take care to prepare images accurately, but colours may appear slightly different on different screens, phones, tablets and monitors.

Small differences in colour, brightness, contrast or perceived sharpness between your screen and the finished print are not treated as faults unless the item is materially different from the product ordered.

Print cropping and borders

Some print sizes, frame options, canvas options or border choices may require slight cropping or layout adjustment to fit the selected format.

Where a product is supplied in the size, border and format selected at checkout, this is not treated as a fault.

How refunds are made

Where a refund is agreed, it will usually be made to the original payment method.

Refund processing times depend on your payment provider, but refunds are normally submitted within 5 working days after we confirm that a refund is due.

Your bank, card provider or payment provider may take additional time to show the refund in your account.

Returning an item

Do not return an item without contacting us first.

If we ask you to return an item, we will provide return instructions by email.

Items must be returned in suitable protective packaging. Unless we confirm otherwise, the customer is responsible for return postage where the item is not faulty, damaged or incorrect.

Contact

For return and refund questions, contact:

Email: support@cornwallprints.com
Business: Cornwall Prints
Address: Grafton, Porthcothan Bay, PL288lt