Shipping Policy

This Shipping Policy explains how Cornwall Prints prepares and delivers orders.

Cornwall Prints is a small independent print business based in North Cornwall. All prints, framed prints and canvas products are produced to order. This means your item is made after your order has been placed, rather than taken from mass-held stock.

Delivery area

We currently deliver to addresses in the United Kingdom.

If you are outside the UK and would like to place an order, please contact us before ordering so we can confirm whether delivery is possible and provide an accurate shipping quote.

Delivery cost

UK delivery is currently free unless a different delivery charge is clearly shown at checkout.

Any delivery charge shown at checkout will be the final delivery charge for your order.

Estimated UK delivery

• A4 and A3 unframed prints, greeting cards and fridge magnets: estimated delivery in 2–3 days.
• All other physical products, including A2, A1 and A0 prints, framed prints and canvas: estimated delivery in 5–9 days.

These are estimated delivery times for your order, including production. They are not guaranteed delivery dates. Busy periods, poor weather, supplier delays or courier disruption may affect delivery.

If there is a significant delay with your order, we will contact you by email.

How orders are packaged

Prints are packaged carefully to protect them in transit.

Depending on the size and product type, orders may be sent flat, rolled, boxed or packed with protective materials. Framed and canvas orders require additional packaging to reduce the risk of damage during delivery.

Tracking

Where tracking is available, tracking details will be sent to the email address used at checkout.

Some smaller orders may be sent using a postal service that does not provide detailed step-by-step tracking.

Incorrect delivery details

Please make sure your delivery address is correct before placing your order.

If you notice an address error after ordering, contact us as soon as possible at support@cornwallprints.com. We will do our best to update the address before dispatch, but we cannot guarantee changes once production or dispatch has started.

Cornwall Prints is not responsible for delays or failed deliveries caused by incorrect or incomplete delivery information provided by the customer.

Missed deliveries and returned parcels

If a courier or postal service attempts delivery and the parcel is not collected, rearranged or accepted, the parcel may be returned to us.

If an order is returned because of an incorrect address, failed delivery, refusal of delivery or non-collection, we may need to charge an additional delivery fee to resend the item.

Damaged items in transit

If your order arrives damaged, please contact us within 48 hours of delivery at support@cornwallprints.com

Please include:

Your order number
Clear photos of the damaged item
Photos of the packaging
A short description of the issue

Do not dispose of the item or packaging until we have reviewed the issue, as the courier may require evidence.

If the item is confirmed as damaged in transit, we will arrange a suitable resolution, such as a replacement or refund, in line with our Returns and Refunds Policy.

Contact

For shipping questions, contact:

Email: support@cornwallprints.com
Business: Cornwall Prints
Address: Grafton, Porthcothan Bay, Pl288lt