Shipping policy
This Shipping Policy explains how Cornwall Prints prepares and delivers orders.
Cornwall Prints is a small independent print business based in North Cornwall. All prints, framed prints and canvas products are produced to order. This means your item is made after your order has been placed, rather than taken from mass-held stock.
Delivery area
We deliver to the United Kingdom, Ireland and the EU, the USA and Canada.
A0 framed prints and A0 canvases are too large for international parcel services and are UK delivery only. If you are outside the UK and would like one, contact us for a courier quote.
For any other country, contact us before ordering so we can confirm whether delivery is possible and give you a shipping quote.
Delivery cost
UK delivery is free.
Overseas delivery is priced by the weight of your order and shown at checkout before you pay. The delivery charge shown at checkout is the final delivery charge for your order.
| Order weight | Typical contents | Ireland and the EU | USA and Canada |
|---|---|---|---|
| Up to 250 g | Greeting cards, fridge magnets | £5.95 | £7.95 |
| 251 g to 750 g | A4, A3 or A2 unframed prints, calendars | £16.95 | £24.95 |
| 751 g to 2 kg | A1 or A0 unframed prints, A4 framed, A4 canvas | £19.95 | £32.95 |
| 2 kg to 5 kg | A3 or A2 framed prints, A3 to A1 canvases | £54.95 | £64.95 |
| 5 kg to 8 kg | A1 framed prints | £69.95 | £84.95 |
Import taxes and duties
Prices and delivery charges do not include import VAT, duties or handling fees charged by the destination country. These are paid by the recipient on arrival. Since August 2025 this includes orders to the USA.
Estimated UK delivery
- A4 and A3 unframed prints, greeting cards and fridge magnets: estimated delivery in 2–3 working days.
- A2, A1 and A0 unframed prints, framed prints and canvas prints: estimated delivery in 5–9 working days.
- Personalised calendars: estimated delivery in 7–10 working days.
These are estimated UK delivery times from ordering, including production. Working days are Monday to Friday, excluding UK bank holidays. They are not guaranteed delivery dates. Busy periods, poor weather, supplier delays or courier disruption may affect delivery.
Estimated overseas delivery
Overseas orders are made to order and sent by Royal Mail International (orders up to 2 kg, tracked from 251 g) or Parcelforce Worldwide globalpriority (orders over 2 kg, tracked and signed for). Allow a further 5–10 working days to Ireland and the EU and 7–14 working days to the USA and Canada after dispatch, plus any time held by customs.
If there is a significant delay with your order, we will contact you by email. If your order is delayed or has not arrived, email support@cornwallprints.com so we can investigate with the carrier and arrange an appropriate resolution.
How orders are packaged
Prints are packaged carefully to protect them in transit.
Depending on the size and product type, orders may be sent flat, rolled, boxed or packed with protective materials. Framed and canvas orders require additional packaging to reduce the risk of damage during delivery.
Tracking
Where tracking is available, tracking details will be sent to the email address used at checkout.
Small orders of cards and magnets may be sent using a postal service that does not provide detailed step-by-step tracking.
Incorrect delivery details
Please make sure your delivery address is correct before placing your order.
If you notice an address error after ordering, contact us as soon as possible at support@cornwallprints.com. We will do our best to update the address before dispatch, but we cannot guarantee changes once production or dispatch has started.
Cornwall Prints is not responsible for delays or failed deliveries caused by incorrect or incomplete delivery information provided by the customer.
Missed deliveries and returned parcels
If a courier or postal service attempts delivery and the parcel is not collected, rearranged or accepted, the parcel may be returned to us.
If an order is returned because of an incorrect address, failed delivery, refusal of delivery, non-collection or unpaid import charges, we may need to charge an additional delivery fee to resend the item.
Damaged items in transit
If your order arrives damaged, please contact us as soon as you can at support@cornwallprints.com. Contacting us promptly helps us claim from the courier; it does not affect your rights under our Returns and Refunds Policy.
Please include:
Your order number
Clear photos of the damaged item
Photos of the packaging
A short description of the issue
Do not dispose of the item or packaging until we have reviewed the issue, as the courier may require evidence.
If the item is confirmed as damaged in transit, we will arrange a suitable resolution, such as a replacement or refund, in line with our Returns and Refunds Policy.
Contact
For shipping questions, contact:
Email: support@cornwallprints.com
Business: Cornwall Prints Limited, registered in England and Wales under company number 17462524
Registered office: 82a James Carter Road, Mildenhall, Bury St. Edmunds, IP28 7DE
Photography is made and orders are dispatched from North Cornwall.